While Lean methodologies have been introduced and partially implemented throughout the organization, our executive team is committed to establishing a dedicated Lean & Continuous Improvement practice. This initiative aims to embed Lean principles and drive significant efficiencies and productivity enhancements in the short and medium term. The Head of Lean & Continuous Improvement will be responsible for creating and sustaining a Lean culture across the Service Subsidiaries, with primary accountability for designing, launching, and governing a Lean Academy. This role will ensure the consistent application of Lean principles, tools, and behaviors across all subsidiaries and Cathay Subisidiary Services.

This position presents a unique opportunity for an experienced Lean professional to build and develop a new function that will support the ongoing transformation of our organization. We are seeking a dynamic leader with a proven track record of implementing and delivering Lean and continuous improvement initiatives within complex industrial environments. If you are passionate about driving change and fostering excellence, we invite you to join us and make a lasting impact.

Responsibilities:

• Lean Strategy & Academy Governance

1. 1. Define the organisation’s Lean and Continuous Improvement vision, strategy, and roadmap, aligned with overall business objectives.
   2. Establish and govern the Lean Academy, including operating model, standards, certification pathways, and deployment priorities.
   3. Own Lean governance frameworks, including project selection criteria, prioritisation, review cadence, escalation, and benefits assurance.
   4. Act as the subject matter authority for Lean, Continuous Improvement, and Operational Excellence methodologies across the organisation.

• Capability Building & Training

1. 1. Design and deliver a structured Lean curriculum (e.g. foundational Lean, problem solving, Kaizen, DMAIC, daily management).
   2. Build internal capability by training leaders, managers, and frontline teams in Lean principles, tools, and behaviours.
   3. Define the operating model for Lean practitioners, i.e. centralised or embedded in business functions, to maximise impact and knowledge sharing.
   4. Develop internal Lean practitioners and coaches, enabling scalable and self-sustaining improvement capability. Ensure learning is practical and applied, with training directly linked to live improvement initiatives.

• Coaching & Project Enablement

1. 1. Coach leaders and teams in the identification, scoping, and delivery of Lean and Continuous Improvement projects.
   2. Support teams in translating improvement opportunities into clearly defined initiatives with baselines, targets, and action plans.
   3. Facilitate cross functional workshops to align stakeholders on problem definition, root cause analysis, and target conditions.
   4. Ensure disciplined application of Lean tools (e.g. value stream mapping, process mapping, SIPOC, standard work, visual management).

• Process Improvement & Deployment

1. 1. Lead or oversee end to end process reviews to identify waste, bottlenecks, and non-value adding activities.
   2. Embed daily management routines, visual controls, and standard work to sustain improvements.
   3. Partner with functional leaders to integrate Lean practices into normal ways of working, rather than standalone initiatives.
   4. Promote a culture of experimentation, learning, and continuous improvement across the organisation.
   5. Collaborate with Digital and IT teams to leverage digital tools (e.g. workflow automation, process mining, data analytics) to identify and drive improvement initiatives and sustain project benefits.

• Benefits Tracking & Performance Management

1. 1. Partner with the Finance to define standards for benefits identification, baseline measurement, and benefit realisation tracking to ensure validated and auditable value delivery
   2. Ensure all Lean initiatives have clear, quantified outcomes (e.g. efficiency, cost, quality, cycle time, customer experience).
   3. Establish reporting and dashboards to track progress, benefits realisation, and maturity of Lean adoption.
   4. Provide transparent reporting to senior leadership on impact, risks, and opportunities.

• Change Leadership & Culture

1. 1. Act as a visible role model for Lean thinking and continuous improvement behaviours. Embed change management principles to ensure improvements are adopted, sustained, and scaled.
   2. Influence and challenge leaders constructively to drive accountability for continuous improvement outcomes.
   3. Build strong engagement and ownership of Lean across all levels of the organisation.

• External Engagement & Benchmarking

1. 1. Act as the interface between the Cathay Lean team and the Service Subsidiaries to ensure alignment in Lean methodologies and tools, share best practices and resources. 
   2. Build and maintain strong relationships with external Lean and Continuous Improvement communities (e.g. Six Sigma Institute, local institutes, professional bodies, and training partners) to stay abreast of emerging practices and tools in Hong Kong and the GBA. Leverage external networks to bring in best industry practices, guest speakers, and benchmarking opportunities that strengthen the Lean Academy and internal capability‑building.

Requirements:

• Bachelor’s degree in Business, Engineering, Operations, or a related discipline; Master’s degree preferred.
• 10+ years of experience leading Lean, Continuous Improvement, or Operational Excellence initiatives in complex industrial organisations.
• Proven track record of building Lean capability and coaching teams through real business improvement projects.
• Deep knowledge of Lean methodologies (e.g. Lean, Six Sigma, Kaizen, DMAIC, daily management).
• Strong facilitation, influencing, and stakeholder management skills at senior leadership level.
• Highly analytical, outcome‑focused, and disciplined in execution.
• Excellent command of written and spoken in English, Cantonese and Mandarin.

We offer a competitive remuneration package and a full range of benefits. To all interested applicants, please click 'Apply Now' button and submit your application.

If you have any inquiries, please feel free to contact 2450 2103 / 2450 2031 to Talent Acquisition Team, People Department.

The personal data collected in this application form will be used by Cathay Subsidiary Services to support recruitment and employment related operations in the subsidiaries of Cathay Pacific Airways Limited, including but not limited to Cathay Dining, Cathay Cargo Terminal, HAS by Cathay and Vogue Laundry (“Company”, “we” or “us”). Applicants not being invited for an interview within eight weeks may be considered their applications unsuccessful. We may retain the personal data of unsuccessful applicants for future recruitment purposes for two years.

Requisition ID: 731