Hong Kong Airport Services Limited (HAS by Cathay) is a full-service ground handling service provider in Hong Kong. Our premium and efficient service puts our customers front and centre, creating an environment to enable success at every point in their business.
We are innovative, efficient and safe, with agile and flexible services which harness innovation and digitalisation to bring you the tailor-made solutions you need.
Responsibilities
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To supervise and allocate Baggage Services Agents to perform baggage make-up and transfer in baggage processing areas to ensure a high standard of service to customer airlines and follow safety rules.
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To supervise and ensure smooth baggage handling.
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To ensure baggage handling activities are performed in accordance with safety procedures.
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To follow up and report irregularities to Duty Controller and carrier representatives.
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To answer and follow up with telephone inquiries relating to baggage handling.
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To follow up and investigate overdue, short shipped and nil confirmation baggage.
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To ensure prompt liaison with internal and external customers for special baggage handling.
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To ensure smooth baggage handling and report problems / corrective actions to Senior Supervisor or Duty Controller
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To communicate all procedural changes and requests to all staff and ensure their full awareness and understanding.
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To maintain staff discipline, efficiency, safety, appearance and morale in Baggage Handling Sections.
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To attend training sessions as and when required.
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To complete other assignments allocated by his / her superior.
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To strictly follow safety regulations and ensure safety driving.
Requirements
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Post secondary or above.
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Minimum 1-2 years supervisory experience.
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Able to control / supervise subordinates.
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Good command of written / spoken English and Chinese
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Knowledge of PC
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Holder of valid HK driving licence 1 & 2.
HAS by Cathay is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. For more details regarding data privacy, you may refer to the Applicant Privacy Policy under our official web site. Candidates not notified within six weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months.
Requisition ID: 667