Hong Kong Airport Services Limited (HAS by Cathay) is a full-service ground handling service provider in Hong Kong. Our premium and efficient service puts our customers front and centre, creating an environment to enable success at every point in their business.
We are innovative, efficient and safe, with agile and flexible services which harness innovation and digitalisation to bring you the tailor-made solutions you need.
Responsibilities
OPERATIONS
- To supervise the TPS team to deliver safe, reliable, efficient and quality transport services according to the standards, regulations and requirements laid down by the Company, Government Authorities and our customers.
- To ensure all staff are aware of importance of safety.
- To support the operations with optimal manpower, man-hours, vehicle deployment and sufficient productivity through by roster planning and resources deployment with proper record management.
- To maintain effective and courtesy communications with Company internal sections, relevant stakeholders and customers.
- To communicate the advice, alerts, changes or messages regarding safety, operating, planning, staffing and administration issues to all staff and ensure their full awareness and understanding.
- To conduct regular inspection for the transport services provided and collect feedback from customers to ensure that quality service has been delivered.
- To investigate and report to Manager – Operations Support & Transport Services, Duty Controllers and Senior Supervisors with record regarding any discrepancies with reference to the standards of safety and service quality, including but not limited to incidents, accidents, delays, complaints and irregularities.
- To maintain staff discipline and conduct staff performance appraisals.
- To attend training sessions as assigned.
- To complete other assignments allocated by superiors.
- To perform data handling & analysis, section administration & support functions on all transport services.
- To prepare and verify the monthly reports to Manager – GSE & Transport Services, relevant stakeholders and parties.
- To monitor the performance and standard for the services provided.
- To maintain effective and courtesy communications with Company internal sections, relevant stakeholders and parties.
- To liaise and prepare reports to Finance and Commercial Teams with updated and accurate information for billing purpose.
- To support transport services operations when required.
- To attend training sessions as assigned.
- To complete other assignments allocated by superiors.
Requirements
- Post-secondary education or above.
- Minimum 1 – 2 years’ experience at supervisory experience, preferable in transportation, aviation, and / or customer services field.
- Good command of written and spoken English and Chinese with Mandarin being an advantage.
- Good communication and interpersonal skills.
- Ability in handling ad-hoc operations and staffing issues.
- Knowledge of computer operation (MS Windows and MS Office).
- Holder of valid HK driving licence class 1 & 2.
- Possess of HK driving licence class 4, 5, 9, 10 & 18 is preferable.
HAS by Cathay is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. For more details regarding data privacy, you may refer to the Applicant Privacy Policy under our official web site. Candidates not notified within six weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months.
Requisition ID: 717