For this role in the Customer and Commercial department, the selected candidate will manage sales and key accounts for subsidiaries, driving business growth and maintaining strong client relationships.

Key Responsibilities

• Manage the day-to-day account management of customers, ensuring effective coordination and collaboration to achieve revenue targets.
• Be accountable for customer satisfaction through excellent account services and effective communication with all stakeholders.
• Identify customer needs for long-term planning and product development.
• Maintain strong relationships with business partners through regular review contacts and review meetings.
• Participate in commercial negotiations such as pricing, service level agreement. 
• Collaborate with cross-functional teams, central teams, operations, and finance to ensure seamless execution of commercial and account development plans.
• Provide sales forecasting and business intelligence to formulate market insights.
• Handle customer inquiries, feedback, and complaints with follow-up actions.
• Support the Business Development Manager to develop short-, medium- and long-term commercial strategies to maximise revenue growth opportunities.
• Perform any projects or ad-hoc duties as assigned by the Management.

Requirements

• At least 5 years of experience in sales, key accounts management, stakeholder management preferably within airline cargo, air cargo terminal or air freight industry, with at least 2 years in supervisory position.
• Experience in supporting air cargo contracts and pricing.
• Strong negotiation and contract management skills, with the ability to secure favourable terms and conditions.
• Excellent analytical and problem-solving skills, with the ability to interpret data and make data-driven decisions.
• Exceptional communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and external stakeholders.
• Demonstrated leadership skills, with the ability to motivate and inspire a high-performing team.
• Excellent command of written and spoken English and Chinese (Both Cantonese and Mandarin).
• Proven ability to thrive in a dynamic, fast-paced environment and drive change initiatives.
• Degree holder in business administration or other related disciplines.
• Proficiency in MS Word, Excel, PowerPoint and Chinese word processing.