As the Supervisor (Terminal Services), you will monitor staff and operations contractors to ensure the operations procedure and performance standard are fully compliance with customers and company’s requirements.

Key Responsibilities:

• To complete the daily assignments given by the Manager On Duty.
• To monitor the cargo build-up, breakdown, acceptance and release progress through the ‘Warehouse Operating System’ (WOS).
• To perform data entry and verification of import/export/transshipment cargo information through 'Warehouse Operating System' (WOS).
• To coordinate with airlines, contractors, Customs & Excise Department, agent customers if necessary.
• To distribute instruction / Job Order to Contractor’s Team Leader.
• To perform onsite inspection during the daily operations.
• To cooperate with subcontractor to meet the services level agreements.
• To lead the teams to execute the agreed operations procedures per required service standards and in accordance with the regulatory requirements.
• To liaise with contractor’s Team Leader closely to ensure the contractor to working in an effective and efficient way.
• To monitor the performance of all services suppliers to ensure the service standards are met and initiate suggestions on services improvement.
• To assist new joiners to be familiar with the working procedures and environment To conduct post flight check if required.
• To take follow up actions when the operations irregularities and preclude recurrence.
• To issue Fault Report for respective areas in a timely manner.
• Other ad-hoc duties as assigned.

Requirements:

• F.5 with passes in English, Chinese Language and Mathematics or Holder of HKDSE or equivalent.
• Minimum of 2 years’ experience in airlines, air cargo terminals, ground handling agents, logistics companies, warehouses, or freight forwarding companies, of which minimum 2 years in a supervisory level.
• Hands-on experience in the air-cargo terminal operations would be an advantage.
• Sound knowledge on air cargo and mail operations handling procedures.
• Details oriented, a self-motivated team player and confident leader.
• Good command of both spoken and written English and Chinese.
• Candidates with less experiences would be considered as Senior Cargo Services Officer.

Working Hours:

• Average 5 days’ work week, 9 hours work per day including meal break.
• Shift duties are required starting with 07:00 – 16:00/ 15:00 – 24:00/ 23:00 – 08:00 (Subject to operation needs).

Benefits:

• New Joiner Bonus up to $12,000
• Discretionary Bonus
• Shift and Overnight Allowances
• Superior Annual Leave and Holidays
• Airport/Group Staff Discounts
• Employee/Dependent CX Air Ticket Discount
• Employee/Dependent Medical Benefits
• Training/Sponsorship Program
• Good Career Ladder