Responsibilities:

• To assume the role of Manager Operations (Head of Customer Services) in the event that Head of Customer Services is not available.
• To lead the Inbound Flight Control, Outbound Flight Control, Tracing Team and Customer Services Counter to implement the agreed operations procedures per required service standards and in accordance with the regulatory requirements.
• To maintain the fallback, interface and other operations procedures with external business partners and government departments.
• To review and monitor the performance of operations regularly and lead the operations improvement projects.
• To initiate and implement operations process and procedural review to seek improvement opportunities.
• To prepare and generate the operational performance report.
• To plan and manage manpower to maximize cost effectiveness and to deliver best customer services.
• To assist in developing training programs for staff and contractors for full compliance of operating procedures and meeting the services level agreements.
• To be conversant with the company’s emergency and accident procedures and take the lead during the event of emergency and accident activation.
• Other ad-hoc projects as assigned.

Requirements:

• Tertiary level educational qualification preferably in Logistics or Transportation.
• Minimum 10 years’ experience in airlines, air cargo terminal, ground handling agent, logistic company, warehouse or freight forwarding company, of which minimum 5 years in a supervisory level or above.
• Hands-on experience in the air-cargo terminal, airport and ramp operations would be an advantage.
• Sound knowledge on import, export, transhipment cargo and mail handling operations and procedures.
• Maturity with highly developed interpersonal, communication and influencing skills to work effectively with all levels of personnel in different functions.
• Fluency in written and spoken English and Chinese.